dragoncaller10 September 2009 · 16:48I happen to love this open letter to the Zappos CEO regrading the company website. Might be old to some, but I just found it. You're Killing Me Zappos by Andrew Wilkinson
Chris Keegan11 September 2009 · 04:48Thanks for posting. This is great. He forgot to mention that the logo is horrible.
dragoncaller11 September 2009 · 13:26Indeed. It's a shame because Zappo's comes across as a great company, I just wish their designs communicated that.