{I need the forum as a channel for resolving a certain issue - sorry.}

Dear Mr Hosek,
Normal channels of communication have failed. The last time this
happened, a post to Typo-L succeeded in getting through to you,
but this time that hasn't worked either, so I am now trying this
forum, hoping to get a refund on Serif, which has not shipped an
issue in about three years.

This past September you wrote on Typo-L: "I'll give refunds to
the impatient"*. I declared myself as impatient and asked for a
refund. I was advised on September 26 that the refund has been
issued but it would take upto two billing cycles. It's now been
about four cycles, and still nothing. Could you please let me
know what to expect? Is there perhaps some information
I could throw at my bank?

* http://listserv.heanet.ie/cgi-bin/wa?A2=ind0209&L=typo-l&D=0&T=0&P=12097

Sincerely,
Hrant Papazian


Ref: http://www.typophile.com/forums/messages/4100/2509.html